Date: December 1, 2015Written by: Gordon GrayFrom: Vancouver, British Columbia
On Sunday evening (November 1) we found 5 cm of water in our entire basement, due to a backed-up sump. I phoned Drainrock that same evening, and a full crew was by 9:00 a.m. the following morning. They worked throughout the day with camera and snake to partially unplug the pipes leading the City drains, so that we didn't need the rented sump pump that night. They returned Tuesday morning with a root-rooter to completely remove the blockages, but also suggested that we should replace the interior sump with an external one. They gave a reasonable quote to do that job, and completed the work in 2.5 days this week. All their crews were on-time, respectful of property, and professional. We are fully satisfied with Drainrock service, especially the quick response to the flood, and recommend them without any reservations.