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Drainrock Is The Best!!!

Date: November 16, 2021Written by: KevinFrom: Surrey, British Columbia

I was dealing with an issue in my basement where water seemed to be coming in slowly. I hired a plumber to come in and have a look and they charged me a fair chunk just to tell me it was I drain tile issue.

So I contacted Bob at Drainrock who came out straight away to have a look and he gave me some advice just to make sure the issue I was having was related to drain tile. He told me to remove a bunch of gyprock to see where the water was coming in from and send him pictures. He came back and had to look with me and turns out the problem was not coming from the drain tile but from a pipe further up. That means the plumber was wrong.

Bob didn't charge me for the inspections he was only going to assess and make sure the issue required his services. If upon that second inspection it indicated it was a drain tile issue, he would have been came back with scopes to look through the drains in our area to see if all it needed was a cleaning before moving on to the next step. He was a consummate professional, super friendly and wasn't in it just to make the money... he wanted to make sure he was delivering the right service.

I cannot recommend this company enough!