Date: September 19, 2019Written by: Rick & Kelly NortonFrom: Surrey, British Columbia
I first met Bob and his team about 6 years ago when they came to do a Perimeter drain flush. The thing that impressed us right away was that they came at exactly the time promised, explained the job fully, were polite and let us know exactly what they found when completed.
Fast forward to this past spring when I noticed water starting to seep in to our crawl space again. We contacted Bob and his team for the flush and again it was completed in a professional manner. A short time later I checked the crawl space only to find an excessive amount of water had now developed. We contacted Bob and they came back out the next day at no charge, repeated the flush, ran the camera through and provided me with a USB video of their findings. They also dug a hole to do a visual inspection and after taking some measurements they determined that when the Original big O was Installed it was actually placed to high to capture all of the water and it appeared to have been back filled with dirt instead of gravel.
Bob discussed options with us to remedy the situation and provided a detailed written quote We decided the best course of action was to to a complete perimeter drain replacement. A point to note is all of their work done is up to the current code/building standards.
Work began in July and as we had a large deck around the back that we
didn't really want disturbed Bob and his son Rylan were able to come
with an alternative plan that would leave the deck undisturbed and still achieve the drainage required.
Its also worth noting that through the entire process Bob or his team kept us updated. They were exceptionally careful around our property while the work was being done as it wasn't easy. Our home is 30 years old with well established gardens, concrete pathways and driveway. Once all work was completed including the replacement and finishing of the concrete their cleanup was exceptional. They even came back a couple of times to just put the finishing touches on a couple of things.
A lot of the work is VERY PHYSICAL, shoveling and getting dirty. My wife and I saw this group everyday and not once did we hear a foul word or any complaining or griping. These fellows always showed up to work with a smile on their faces ready to do what it takes to get the job done. We enjoyed chatting with Bob's team and they always did their best to minimize any inconveniences.
We wouldn't hesitate to recommend their services. It was first rate start to finish.