Truly Professional Solution to Our Water-Damaged Window Wells Problem
Review for Window wells replacing and drainage solution
Date: September 8, 2026 Written by: W.R. From: South Surrey, British Columbia
Talk about getting more than you asked for!
We’ve had a water-pooling problem along the side of our house for a few years now, which caused two wooden window wells to rot surprisingly quickly. At first, we thought all we needed was to replace the deteriorating wooden wells with galvanized steel ones.
It turned out that would have solved only half the problem.
Three downspouts serving a large portion of our roof were still dumping a tremendous amount of rainwater right near the window wells. That meant the pooling would continue, with excess water eventually overflowing into the wells.
The Drainrock team came up with a brilliant solution. Instead of simply replacing the window wells, they installed a complete drainage system, including proper piping, elbows and connections, to collect the rainwater from all three downspouts and divert it directly into our sump. They even drilled through the side of the sump wall and connected the new drainage line directly to it.
They also replaced our old wooden window wells with beautiful galvanized steel wells featuring a decorative rock-wall look and sturdy steel covers. Not only do they look fantastic, but they feel like a much more durable and permanent upgrade.
And they didn’t stop there.
While working on the drainage system, they noticed that a large section of the moisture membrane had deteriorated and was literally crumbling apart from years of sun exposure. They replaced that section as well.
Then they discovered something we never would have noticed ourselves: a large, strong tree-root system from a tree growing very close to our house had started working its way toward our basement concrete wall. They carefully removed the invading roots and re-membraned the affected area.
What started as a simple plan to replace two rotten window wells turned into a much more comprehensive solution that addressed the underlying water problem and several potential issues we didn’t even know we had.
We truly appreciate how Drainrock went above and beyond to find the right, long-term solution, rather than simply doing what we initially asked for. Their attention to detail, professionalism and willingness to explain what they found along the way gave us tremendous peace of mind.
If you’re dealing with drainage or water issues around your property, do yourself a favour and give these guys a call. We couldn’t be happier with the work Drainrock did for us!
We’ve had a water-pooling problem along the side of our house for a few years now, which caused two wooden window wells to rot surprisingly quickly. At first, we thought all we needed was to replace the deteriorating wooden wells with galvanized steel ones.
It turned out that would have solved only half the problem.
Three downspouts serving a large portion of our roof were still dumping a tremendous amount of rainwater right near the window wells. That meant the pooling would continue, with excess water eventually overflowing into the wells.
The Drainrock team came up with a brilliant solution. Instead of simply replacing the window wells, they installed a complete drainage system, including proper piping, elbows and connections, to collect the rainwater from all three downspouts and divert it directly into our sump. They even drilled through the side of the sump wall and connected the new drainage line directly to it.
They also replaced our old wooden window wells with beautiful galvanized steel wells featuring a decorative rock-wall look and sturdy steel covers. Not only do they look fantastic, but they feel like a much more durable and permanent upgrade.
And they didn’t stop there.
While working on the drainage system, they noticed that a large section of the moisture membrane had deteriorated and was literally crumbling apart from years of sun exposure. They replaced that section as well.
Then they discovered something we never would have noticed ourselves: a large, strong tree-root system from a tree growing very close to our house had started working its way toward our basement concrete wall. They carefully removed the invading roots and re-membraned the affected area.
What started as a simple plan to replace two rotten window wells turned into a much more comprehensive solution that addressed the underlying water problem and several potential issues we didn’t even know we had.
We truly appreciate how Drainrock went above and beyond to find the right, long-term solution, rather than simply doing what we initially asked for. Their attention to detail, professionalism and willingness to explain what they found along the way gave us tremendous peace of mind.
If you’re dealing with drainage or water issues around your property, do yourself a favour and give these guys a call. We couldn’t be happier with the work Drainrock did for us!
