Happy To Find This Company!Date: December 13, 2022Written by: KenFrom: Coquitlam, British Columbia
We had perimeter drainage problems for years, and had been searching for a company to help us. Drainrock did some work for a neighbour and we asked them for a quote. Very knowledgeable and knew how to deal with our issues. Crew was efficient and helpful. Discovered we had several blockages which they dealt with. Problem solved. Will have them back in several years to do a follow up. Very happy customer.
read moreSave Money With Drainrock Industries!!!Date: July 26, 2022Written by: AnnetteFrom: Port Coquitlam, British Columbia
I'm grateful to Bob, and his son, Justin, of Drainrock for their honesty. This company saved us thousands of dollars and did an excellent job of cleaning out the dirt from our 45-year-old clay tiles and flushed them.
Drainrock Industries saved us thousands of dollars. We paid them $1500 to dig up holes at different sites on our perimeter and put down a camera to video what they saw. They gave us a thumb drive of the video, cleaned out the 45-year-old clay tiles and informed us they worked well.
This is in contrast to 2 major plumbing companies in the lower mainland that told us that our drain tiles were broken (they used a camera) and they had to be replaced.
The companies gave us quotes of $24,000 and $30,000 and that's not counting the cost of replacing the concrete in our carport and driveway. I am so grateful to this family company that does not take advantage of seniors.
Honest And ProfessionalDate: February 28, 2022Written by: P.H.O.From: Port Moody, British Columbia
A family-run company that prides itself on honesty and integrity. Bob sincerely cares about solving drainage issues and empathizes with clients under stressful circumstances. He gave us a free overview of what would be involved with our problem and we felt assured that subsequent work would be done after a thorough exploration. His son, Justin and co-worker were prompt and worked diligently, explaining the process and results throughout.
Our situation will require further work that we are confident will be done by Drainrock with as little disruption as possible. We have complete trust that the problem will be solved to our satisfaction. I highly recommend this company.
Flooded Crawlspace - Atmosphereic River - A Great Company! A Positive Experience!Date: December 19, 2021Written by: CarolFrom: Surrey, British Columbia
After a very negative experience with another company, I was referred to Drainrock Industries by a neighbour and was told I would be in very good hands. It was a very positive experience from the first time Bob came to my home until Justin and Austin had completed the job. They had found the sump within 10 minutes, the other company was unable to find it and suggested I hire someone else to find the sump and then call them back at an additional charge.
I felt Justin and Austin honestly cared and were eager to find the source of my crawlspace flooding. They were very friendly and professional and did a great job right through to the cleanup. A Great Company! A Positive Experience!
Thank you Drainrock Industries!!
Drain Tile InstallationDate: December 10, 2021Written by: HughFrom: Vancouver, British Columbia
Drainrock owner Bob, had provided a free site visit and cost quote for a new drain tile installation, replacing the one that was part of my old house built in the 1920s. We also needed drainage troughs to protect our driveway and parking garage from heavy rain.
Bob was friendly and patient in answering my questions and explaining the details of the installation. A contract was then carefully drafted and later signed as I found the price reasonable, and the terms thorough; in contrast, two other companies who came in either wrote a vague contract or gave a price that was significantly higher and for less work. Drainrock’s contract was much more honest and professionally drafted.
Rylan and his crew took around two weeks to complete the installation. During that time, communication with the workers had been courteous; they had completed various stages of the installation efficiently, and cleaned the work site thoroughly afterwards. They were also flexible in taking additional requests including miscellaneous site debris removal which I really appreciated.
I could tell the workers really cared about the installation and took pride in their work because of their quality materials, workmanship and positive communication skills.
I highly recommend this company to everyone because they are honest and professional, and they provide quality performance at a reasonable price. It was a pleasure dealing with Drainrock Industries from start to finish.
Thank you for providing me with peace of mind following a quality installation and positive interaction with your staff–much appreciation.
Flooded Crawlspace SolutionDate: November 26, 2021Written by: JimFrom: Surrey, British Columbia
During the successive 'atmospheric river' rain storms (late November of 2021) my crawlspace flooded. We reached out to friends and neighbours for recommendations, and spent a lot of time on Google. As water in your crawlspace or basement is never good, and the source is typically underground, as a homeowner, it is difficult to know what the problem is and who to trust. We spent a lot of time on Google researching things we knew little about: drain tile systems, sumps, blockages and collapsed pipes. I also could not find the sump on my property and the City of Surrey file registry only had vague information (home was built in early 1980s).
We contacted a lot of drainage/plumbing companies and several said things like, "it is difficult to know...but it could cost from $15,000 to $80,000." Virtually every company wanted several $hundreds just to show up and/or charged for 'travel time', and would not be able to come for several days.
I discovered Drainrock Industries online and noted that they had excellent reviews. When I contacted the company (online), their response was within a couple of hours. I spoke with the owner (Bob) and he was calm and reassuring and he responded on a Saturday morning. He also wanted my address so that he could check for property plans (sewer and drainage utilities) from the City of Surrey. Bob was the only company contacted that took this extra step.
Drainrock foreman Rylan came to my home early on Monday morning and phoned me first to say that he was on the way. Rylan patiently listened to my concerns and began to manually probe for the sump and he found it within 10 minutes (note - I hired another plumber earlier and he could not find it, and was looking in such unlikely places that I asked him to leave early). With the concrete sump lid open, Rylan then diagnosed the problem and said he would be back the next day to flush line that ran from my property to the City storm system, and run his camera through the lines. He explained that he would also flush my entire draintile system. Rylan called later the same day and said he could fit me in that same afternoon as another job in the area had finished earlier than expected.
Rylan and Justin arrived exactly when they said they would and went to work. They flushed my lines, showed me the camera as it was working in my pipes, including a blockage (where my line met the city line), and they flushed the iron build up). Both men were professional, personable and knowledgeable and, from a homeowner's perspective, very honest.
The entire experience shifted from being very stressful (e.g., pumping water out of my crawlspace late at night, anticipating huge costs, etc.,) to manageable due to the incredibly professional, knowledgeable, reliable and honest service provided by Drainrock Industries.
If you have water in your basement or crawlspace or dealing with significant drainage issues, call Drainrock first. This is what they do - from a simpler line flush or camera inspection to a more complex excavation and repair or replacement solution, you will have peace of mind knowing that you are getting excellent, skilled and honest service at a very fair price, and from good people with integrity (who know what they are doing). I could not be happier with the service received from Drainrock, during difficult and wet conditions. Thank you Bob, Rylan and Justin - you exceeded my expectations and I am genuinely grateful.
Very professional - Hydro Flush and Sump DrainageDate: November 23, 2021Written by: Phil & DianeFrom: Coquitlam, British Columbia
It was nice dealing with a business that is family owned and run. They treated my house like it was theirs. They answered all my questions and left me feeling confident in their work. They found an issue and dealt with it, alleviating a blockage that would have in the near future surely backed up and flooded my basement. Very professional!
read moreDrainrock Is The Best!!!Date: November 16, 2021Written by: KevinFrom: Surrey, British Columbia
I was dealing with an issue in my basement where water seemed to be coming in slowly. I hired a plumber to come in and have a look and they charged me a fair chunk just to tell me it was I drain tile issue.
So I contacted Bob at Drainrock who came out straight away to have a look and he gave me some advice just to make sure the issue I was having was related to drain tile. He told me to remove a bunch of gyprock to see where the water was coming in from and send him pictures. He came back and had to look with me and turns out the problem was not coming from the drain tile but from a pipe further up. That means the plumber was wrong.
Bob didn't charge me for the inspections he was only going to assess and make sure the issue required his services. If upon that second inspection it indicated it was a drain tile issue, he would have been came back with scopes to look through the drains in our area to see if all it needed was a cleaning before moving on to the next step. He was a consummate professional, super friendly and wasn't in it just to make the money... he wanted to make sure he was delivering the right service.
I cannot recommend this company enough!
Hydroflush - Clearing A Blocked Perimeter Drain and Sump Pump CleanDate: August 17, 2021Written by: LokFrom: Port Moody, British Columbia
Sump Dump was cleaned out and drainage perimeter was flushed clear and cleaned - works perfectly now! Justin and his trainee was exceptional, professional and very knowledgeable. They took their time to educate me on the entire drainage system and upkeep for my house. After 15+ years of neglect from previous owners, they pulled out a 12+ feet of roots clogging my drains - Wowza! what a shocker to see the monster-size roots!
Bob was quick to come by for a quote and consult and the work was done shortly after. They are all around good people with a passion for what they do. Would highly recommend them to anyone! You MUST call this family-owned and operated business first - will be the best money you will spend on your home!
Perimeter drainage system repairsDate: July 19, 2021Written by: DaveFrom: White Rock, British Columbia
We recently contracted Drainrock to help us repair and flush blocked patio and perimeter drains. Our front patio has a central drain that turns into a lake whenever it rains. After several years and many attempts to clear the connected "Big-O" pipes (which I personally think should be banned from use), I decided to replace an old 30 foot section with new 4 inch PVC pipe.
Drainrock (Bob), came to discuss the work and provide a quote. The following week, two of his crew (Brendan and Nick) spent a day digging, installing new pipe, and doing a very thorough job of cleaning all the perimeter pipes on that side of the house.
We couldn't be more pleased to have the work done and the way they did it. Being a bit picky about quality work and value, I tend to expect something to go haywire but every step of the process went smoothly, and all of the Drainrock people were easy to work with and helped make the job a success.
The only minor glitch was with a missing connector they needed for their flushing pump but Brendan was able to find a substitute part and it didn't cause any significant delay.
If we have any other drainage related problems in future, Drainrock will be our first choice and we are happy to recommend them to others.