Date: November 16, 2017Written by: P. U.From: Langley, British Columbia
Long story short. Selling my home and subject to a home inspection. Inspector found a water leak in the crawl space during torrential downpour. Called Bob at Drainrock and he was able to fit me in his schedule within the week. Did I mention I was arranging this while in Hawaii?
Completely trustworthy and professional, completing the work in a timely manner: unplugging and flushing my perimeter drain and bringing the buried sump up to grade level. Would recommend them in a heartbeat.
Date: November 14, 2017Written by: Lydia and Victor CabralFrom: Surrey, British Columbia
Bob and his crew were extremely professional, efficient, and friendly. They excavated our entire foundation and applied adequate damp proofing and water proofing in the middle of record rainfall. The job was completed in less time than we initially thought, and they left virtually no mess at all which is shocking given the scope of work they completed. All Emails, phone calls, and enquiries were answered promptly and the quality of work exceeded our expectations. Bob and his crew take a lot of pride in what they do and it shows. Every detail was taken care of and they truly care about their customers and do everything in their power to make sure they are happy. Being a small company means they take care in not only the job at hand but also their relationship with their customers. It's a personal touch you won't find with larger companies and it truly makes all the difference. They came in at the end of a massive project and to our surprise were the most efficient, least messy part of it all. It was truly a pleasure and we couldn't be happier with the end product. From the bottom of our hearts, thank you Bob and your crew!read more
Date: November 6, 2017Written by: LauraFrom: Surrey, British Columbia
In our dealings with Bob and his office staff we found them to be pleasant and efficient. Bob returned our various email inquiries promptly in the lead up to the job. We had a number of different tasks that had to be taken care of and the crew was able to complete them all, as well as create an attractive new rock garden space and pathway within one day. An area that was once a worry and an eyesore is now repaired and looking great.read more
Date: October 23, 2017Written by: Rob & Kash KFrom: Surrey, British Columbia
For the past few autumns and into the early springs we have had a very soggy lawn problem! Bob’s crew worked diligently to trench the yard. They removed the turf and dirt quickly and efficiently put in drain pipe and gravel, tied into the sump, and finally replaced the turf! The yard was cleaned up put back to original condition! This past week we finally had heavy rains and the lawn has held up beautifully! A job well done!read more
Date: September 10, 2017Written by: PhilFrom: Langley, British Columbia
We have a 3 year old house that has drain tiles that were not draining properly - water would pool in our sunken patio area. During three separate occasions, I called 3 different plumbing companies to come out to identify and fix the problem. Each company utilized a mechanical snake through the drain tiles, and each time I was told everything was working.
However, the problem kept recurring. I then researched on HomeStars and saw the many positive reviews that DrainRock had received and decided to call them. Rylan and Cody came out and hydro jetted all the drain tiles around my house and then utlized a camera to ensure all the drain tiles were clear. This is where they found quite a number of large hardened calcium chunks obstructing half the drain tiles in some areas that were missed by the other companies. Rylan and Cody were later accompanied by Bob, the owner, and they spent half a day cleaning and removing the debris until everything was absolutely clear (they even provided a USB video of the cleared drain tiles).
As a homeowner, having the risk of a flooded basement is a very terrifying thought and knowing that Drainrock took the time to ensure everything was cleaned out and having the entire drainage system explained to me and recorded will definitely help me sleep at night when the wet weather arrives. Key points to consider when choosing Drainrock over other companies:
1. Drainrock delivers what they promise in terms of price and work
2. Drainrock was thorough and spent the time to ensure the job was done right the first time
3. Bob is very resourceful and thinks outside the box in order to solve challenges, which definitely goes a long way to fixing problems.
I would not hesitate to recommend these guys and will use them again in the future.
Date: September 9, 2017Written by: EdFrom: Coquitlam, British Columbia
Excellent to deal with! Strong customer service-once I phoned on the weekend with the intent of leaving a question for follow up during the weekdays. I don't have any expectation of speaking to anyone at a company on the weekends, but when I phoned Vanessa answered the call and gave me the answer to my question! Bob is so knowledgeable and a straight shooter, and his crew is prompt and courteous. Overall, very trustworthy-you know you will get great work, on time.read more
Date: September 7, 2017Written by: [Verified Homeowner]From: Surrey, British Columbia
The work included digging down to the foundation and installing a membrane to seal cracks in the foundation, high pressure flushing of the perimeter drainage. tiles as well as diverting two downspouts away from the house.
Drainrock did all of the work in the promised time and within the quoted price.
Date: July 20, 2017Written by: Marty & SheilaFrom: Maple Ridge, British Columbia
After researching a number of companies online and on the Homestars website, we decided to give Drainrock Industries a call. We knew that one of our neighbours had had work done by Drainrock and that they were very impressed by them. We had a crack in our foundation and also had water getting into our crawl space. Bob Wilde, the owner, came over to have a look. He explained what his company would do. He said they would totally flush the perimeter drains of the house, and then run a camera thru them to check for any problem areas. They would also dig up the area near the foundation crack, chisel it out, fill it with hydraulic cement, then apply 2 coats of foundation damp-proofing tar, and finally install a waterproof membrane over the area.
We received the quote the same day. We called the next morning to make arrangements for the work to be done. When the crew arrived they got right to the task at hand. The job was completed in one day and everything was done exactly as was described in the quote. They dealt with a few minor problems using their hydro flush system and they also dug a second hole to address a problem where one piece of the pipe was plugged preventing the water from draining properly. I was out with the crew most of the day, watching them work and watching the camera as they ran it thru our drainage system. They explained what they were seeing and answered any questions I had. They even provided us with a narrated copy of the camera inspection of our perimeter drain system on a USB drive. When they left everything had been cleaned up and the yard looked just like it had when they arrived.
We were totally impressed by Drainrock Industries and would not hesitate in using them again. We will definitely recommend them to anyone we know who needs this kind of work.
Bob and Vanessa. You guys run a Top Notch company in our books. Rylan, Cody, and Cole are great, hardworking ,young men. You should be very proud having employees like them.
Date: May 2, 2017Written by: DerekFrom: Port Moody, British Columbia
Bob, Vanessa and their team were first class all the way. Friendly, professional and efficient. During what was a very busy season, they were able to make us a priority as water made its way into our basement. Explained the work in detail, all fixed, very pleased. Thanks so much. Highly recommend their services.read more
Date: March 20, 2017Written by: K KinvanFrom: New Westminster, British Columbia
My husband and I bought an old house, knowing we needed to the full drain tile right away, but with no idea what that meant or where to go. We found great reviews here, and we're so happy with the final product.
From start to finish Bob and his teams were great: guiding us through the process seamlessly; clear about the scope of work, options and issues; quick to communicate when we had questions; managed a couple glitches with the city, without needing to engage us (while keeping us informed). They installed a really great system, worked through frozen ground and massive rain, and made sure the crew repairing ripped up sidewalks and stairs did an excellent job.
Bob's wife, Vanessa, who handles the payments was lovely and friendly. The workers on the crew were really nice. And they took a job that felt a little overwhelming and turned it into a seamless project that had minimal impact on our family and space.