20th Century Drainage ReplacementDate: February 14, 2023Written by: ChrisFrom: Maple Ridge, British Columbia
Our home is 50 plus years of age and the drainage was way past its prime. We needed a full replacement of our drain tile. After our due diligence of getting multiple quotes, we settled on Drainrock Industries. Upon meeting Bob, I had a good feeling that he was the guy I needed for the job. After a walk around and rapport building, he said I would have a quote within 24 hours. The quote arrived in my email box later that evening and I was pleasantly surprised at the price.
A full replacement is not a small job nor is it cheap, and I knew it was going to be a big job and mess.
After they received the city permit, they came and did a walk through the day before starting. This is where the fun begins. As they started to excavate our yard we were hit with an atmospheric river. It was a little nerve-racking as the water started to fill in the trench that was dug. The team did prepare for this and protected us well and made it through unscathed.
We knew that the yard was going to be a mess while the work was being done and I kept saying short term pain for long term gain. At times we just smiled and shook our heads while the team just kept their heads down and moving forward as the professionals they are. The whole process took a little over two weeks to complete and I felt there was going to be a big mess to clean-up. A few times both my wife and I were assured by Bob that it will look great once it is completed. He was right, and we are so pleased with the work that was done and the clean-up as they put things back together.
I highly recommend Drainrock Industries for any of your drainage needs. They are a family owned and operated business and they put a personal touch on their work. From the first meeting with Bob, he kept us updated from beginning to the end. These guys know what they are doing and get the job done with the focus on the customer. Thanks Bob and Vanessa and to your whole team.
Hydro Flush And Video InspectionDate: January 15, 2023Written by: PaulFrom: Vancouver, British Columbia
Drainrock Industries provides me with excellent services. The workers, Justine and Jacob, are very professional, hard working and knowledgeable. During the video inspection, Justine explained to me in details the meaning of the finding. At the end he also gave me the objective functionality assessment of the drain tile system from the house to the city main, and the problematic areas and mentioned the importance of regular maintenance. He showed genuine interest in helping customers, an invaluable attribute from the legacy of this
trustworthy company.
Perimeter Drainage ReplacementDate: January 13, 2023Written by: Pr. U.From: Maple Ridge, British Columbia
I had 3 different contractors provide an estimate for work before I connected with Drainrock. A hydro-flush revealed crushed and broken drain tiles which meant removal of existing tiles, installing new pipe, gravel, sealing foundation cracks, new sump and connection to the city storm system. The work involved working under a very large deck, removing huge blocks of concrete from existing stairs and removing asphalt , trees and shrubs in cold, wet and muddy conditions.
Everyone that I dealt with was very professional, polite and thorough. Bobs ongoing up-dates and explanations throughout this process did much to allay my anxiety. Not having to worry about future flooding is huge. Drainrock did this on-time and in-budget as per estimate. Great company.
Drainage Problem Solved ExpertlyDate: January 9, 2023Written by: A.N.From: Langley, British Columbia
Drainrock was my fourth quote. Bob came to my house and explained what had to be done to solve my water issues. He was very thorough and knowledgeable at what had to be done. He was the only person that suggested to drain trenches to solve the problem properly.
I was pleased with his son and his crew the day they did the job. Clean up was amazing.
I would recommend this company for sure.
100% Honest, Trustworthy, And KnowledgableDate: January 6, 2023Written by: M & J HayesFrom: Surrey, British Columbia
We moved into an older bungalow that badly needed the drains flushed and checked, and in some cases, repaired. Drainrock came highly recommended by our house inspector. Bob and his son are busy, but they kindly were able to squeeze us in so that we could avoid any flooding from upcoming rains. They provide us with an upfront, written estimate, stuck by it, and they went the extra mile, carefully checking all possibilities because they knew it was an older home. They were super honest yet clear about what had to be fixed now, what we ourselves could do, and what could be deferred to manage our budget, but within clear time windows for eventual repair. Bob and his son also were super knowledgable about the history of the drain engineering and setups in the Surrey municipality, and what was happening with the age of the house/drains. I would 110% recommend them to anyone that I know, and we will go back to them for our remaining work next year.
read morePerimeter Drainage CleanoutDate: January 5, 2023Written by: MikeFrom: Langley, British Columbia
Similar experience to other satisfied customers here, I called Drainrock because I had some water enter my home crawlspace after last year's atmospheric River in BC.
I called them and Bob came out to look at my property and gave me an honest assessment of the problem. We scheduled his crew and when they arrived they were very polite and professional. They flushed the system and located my buried sump, which was clogged with sediment. Like other reviewers, I too had called another local plumbing company and they quoted $40,000 to replace my drainage system based on a cursory site inspection. Glad I called Drainrock as they found the problem and cleaned out the system so it will properly again.
Thank you!!
Crawlspace Water IngressDate: January 4, 2023Written by: J.From: Maple Ridge, British Columbia
I have had Bob out several times with an ongoing water ingress issue and was very satisfied with his direction of dealing with it (had another company before that I was definitely not happy with) He comes over asses the issue then we discuss a plan to remedy it. His communication skills are excellent and he forwards a quote with exactly the work he is going to perform in writing before it begins, this is an excellent idea as it ensures what it is being done before it begins. This also allows the customer to make an amendment to the work before being performed if needed. Had his son here doing the work and was equally satisfied with him as well. A great family business! So hard to find service like this these days...
read moreTop Quality ServiceDate: December 21, 2022Written by: GordonFrom: Delta, British Columbia
I called Bob at Drainrock for two issues - a foundation crack with leakage into the basement in 2021. It required digging a trench down to the drain tiles. His communication skills and quality of work are impressive, as was his cleanup.
read moreHappy To Find This Company!Date: December 13, 2022Written by: KenFrom: Coquitlam, British Columbia
We had perimeter drainage problems for years, and had been searching for a company to help us. Drainrock did some work for a neighbour and we asked them for a quote. Very knowledgeable and knew how to deal with our issues. Crew was efficient and helpful. Discovered we had several blockages which they dealt with. Problem solved. Will have them back in several years to do a follow up. Very happy customer.
read moreSave Money With Drainrock Industries!!!Date: July 26, 2022Written by: AnnetteFrom: Port Coquitlam, British Columbia
I'm grateful to Bob, and his son, Justin, of Drainrock for their honesty. This company saved us thousands of dollars and did an excellent job of cleaning out the dirt from our 45-year-old clay tiles and flushed them.
Drainrock Industries saved us thousands of dollars. We paid them $1500 to dig up holes at different sites on our perimeter and put down a camera to video what they saw. They gave us a thumb drive of the video, cleaned out the 45-year-old clay tiles and informed us they worked well.
This is in contrast to 2 major plumbing companies in the lower mainland that told us that our drain tiles were broken (they used a camera) and they had to be replaced.
The companies gave us quotes of $24,000 and $30,000 and that's not counting the cost of replacing the concrete in our carport and driveway. I am so grateful to this family company that does not take advantage of seniors.