Date: December 1, 2015Written by: Gordon GrayFrom: Vancouver, British Columbia
On Sunday evening (November 1) we found 5 cm of water in our entire basement, due to a backed-up sump. I phoned Drainrock that same evening, and a full crew was by 9:00 a.m. the following morning. They worked throughout the day with camera and snake to partially unplug the pipes leading the City drains, so that we didn't need the rented sump pump that night. They returned Tuesday morning with a root-rooter to completely remove the blockages, but also suggested that we should replace the interior sump with an external one. They gave a reasonable quote to do that job, and completed the work in 2.5 days this week. All their crews were on-time, respectful of property, and professional. We are fully satisfied with Drainrock service, especially the quick response to the flood, and recommend them without any reservations.read more
Date: October 15, 2015Written by: G KFrom: Vancouver, British Columbia
Our building inspector suggested Drainrock and I'm happy he did. From the moment I spoke with Vanessa at Drainrock HQ I felt confident the recommendation was a good one. Bob came out and walked me through some thoughts and options on our 105 year old house with a leaking basement. He suggested an exploratory dig near where the water was getting in, with a hydroflush if needed. All that work was done professionally by Bob and Vanessa's son Rylan and team. They were on time, polite, hard working and thorough. We ended up in need of a sump, pump and back up.
Again Bob walked us through the reasoning behind them and suggested a company to do the install.
If ever I need drainage work done, or if ever I'm asked for a recommendation it would be Drainrock and ONLY them.
Thanks to Chris at Haystack for the recommendation.
Date: September 29, 2015Written by: Ernie and BrendaFrom: Surrey, British Columbia
Drainrock Ind. replaced our perimeter drain system. HomeStars and Shell Busey web sites gave great reviews on Drainrock. The job was completed on time and price quoted. The hard working crew took time to answer all our questions, were polite, friendly and knowledgeable. The warranty also a plus. They did fantastic work and we highly recommend them.read more
Date: April 22, 2015Written by: DickFrom: Delta, British Columbia
We had a small problem. The tie-in of a roof downspout to the perimeter drain system was clogged. It only took Barb 1 hour to excavate , cutout the clogged tee section of the perimeter drain, clean the adjacent drain pipe, install a new PVC Y section, tie - in to the downspout, backfill and cleanup.
I was very pleased with the work and the price. Our neighbour had some French drains installed in his front lawn the same day.
I'm a retired civil engineer and was very impressed with the work. Drainrock is a very efficient, professional group and I highly recommend them
Date: April 22, 2015Written by: Rick SalrFrom: Delta, British Columbia
We have had lawn drainage issues for some time. Lawn was always spongy to the point it could not be cut. got many quotes they were the cheapest by far which is not always good. They showed up on time the day they were supposed to. Work was done efficiently for the exact quoted price and the job was so clean we did not know they had even been there. What's more the water issue has been solved. I would highly recommend Drain rock. They are really great. Thanksread more
Date: March 5, 2015Written by: MikeFrom: Vancouver, British Columbia
I live in a 50 year old house in Ladner and drainage around my house has been an issue for years due to clogged drain tile failing to work properly. I contacted several companies to request a quote to replace the entire drainage system and I chose Drainrock for several reasons. Drainrock received favorable reviews from HomeStars, Better Business Bureau and Shell Busey's House Smart Web sites. They responded promptly to my query, attended my home, answered my questions and within days, provided a quote. When work started, I took a day off work to monitor the progress and I have to say I was impressed with how hard the crew worked to get the job done. At one point, the crew identified an issue with connecting to the city system. The owner called to explain fully what the issue was and I was happy to know they were exploring the issue with city representatives to ensure the job was done right. This only delayed the job by a day but I was happy with the action they were taking. At the conclusion of the project, everything was put back as it had been and the owner followed up with a phone call to let me know. I'm happy I chose to go with Drainrock and I would happily recommend them to others.read more
Date: June 3, 2014Written by: SusanFrom: Surrey, British Columbia
I found Drainrock thru homestars and I was not disappointed. The company is a family owned and run business. Both Bob and Vanessa were a pleasure to deal with. They answered all my questions, the crew showed up on time and everyone was very professional and friendly. Included in the invoice was a detailed description of what was found when they did the hydro flush. I will be calling them again when it is time to have the drains cleaned. Thank youread more
Date: June 3, 2014Written by: Richard WongFrom: Port Coquitlam, British Columbia
After a very heavy rain last month we discovered a water leak in our basement and tried to determine on our own the source of the leak. We have a finished basement so it was hard to determine the source of the leak from the inside without cutting into our bathroom tile and also cutting into our drywall. We called Bob at Drainrock and he came out the next day to our house and offered us advice and direction on how to best determine where the water leak was coming from. There was no high pressure sales from Bob just straightforward advice and a reasonable quote for the excavation and concrete foundation repair work required to stop the leak..........The repair work was completed this week by Drainrock’s repair crew. It was a very cold day but the entire Drainrock crew was here all day and they were all extremely polite, friendly, and hardworking and they were careful to protect our garden and clean up everything after they were finished. I would highly recommend Drainrock to anyone that is trying to repair a leak in their house cased by problems in their concrete foundation.read more
Date: May 14, 2014Written by: MaryFrom: Burnaby, British Columbia
They were very good. We would recommend them. They came over and we were going to have a new sidewalk put down beside the house. Before we had the concrete, we wanted to make sure the drains were clear. Bob came when he said he would and they took a look and gave us a DVD of what the camera saw when it went through the drains. When they came back and examined the drain pipe, they found that it wasn’t plugged. We just got charged for the examination. We found them very pleasant to work with.read more
Date: May 1, 2014Written by: BillFrom: Surrey, British Columbia
What they did for me was definitely great.. There was a leak inside our house from a crack in the foundation. They fixed it. We also had a leak in the basement stairwell that we had been struggling with for 15 years-- they also fixed that. They brought in another excellent company to replace the stairs after all the drainage was replaced and repaired. I don't worry when it rains now!! We were extremely happy with them and I would highly recommend them.read more