Exceeded our expectation and code standardsDate: January 7, 2020Written by: ECFrom: Surrey, British Columbia
Bob correctly diagnosed the problem with the drainage, wrote up a detailed proposal ( which was confirmed as a good plan by a structural engineer friend ) and fulfilled his company responsibilities meeting or exceeding code standards!
read moreWe were very impressed with Drainrock teamDate: December 25, 2019Written by: LorenFrom: New Westminster, British Columbia
We purchased an old house within the past year and had no idea about the condition of the drains. We also had some unanswered questions about an old sump that still had water in it located in our basement. We had the Drainrock crew come out to take a look and we were very impressed. Bob was extremely knowledgeable and gave me a lot of confidence in doing the job. The team showed up and was friendly and willing to explain to me how the job was going and what they had found. Our old sump was backfilled and sealed and our humidity has dropped in our basement by 20-30%. We were very happy with their work and will definitely be calling them back the next time we have any drainage concerns. Thanks Drainrock!
read moreOngoing drainage issues were resolved by the DrainrockDate: December 18, 2019Written by: Private UserFrom: Langley, British Columbia
Ongoing drainage issues were resolved by the Drainrock team through replacement of much of my perimeter drainage system. Bob diagnosed the issue and responded quickly to my initial request and subsequent questions. The work crew, headed by Rylan, was competent, hard working and consistently good natured during the project. I had a very positive outcome and I will continue to use Drainrock for hydro flushing of my drains.
read moreSaved Our Christmas!Date: December 18, 2019Written by: DaleFrom: Burnaby, British Columbia
I don't usually write reviews, however, this time I must spread the word.
The perimeter drainage line from our sump to street was clogged. As good practice we decided to get three Quotes for repair. The first two were both $6000 + with potential for $10,000 if the whole line had to be replaced. Drainrock was our last call, it should have been our first. When called i got lucky, as the owner Bob was doing a job in the area close by and arrived shortly. As a good listener Bob answered all my questions, the same ones he must get every day over and over!
Long story short - Since there was a crew close by he offered to scope the drain to locate blockage for no charge.......I couldn't believe it. Bob did mention he never does this, but i now realize he must have had a hunch. At this point Drainrock could have taken our money, done the repair and Bob's your Uncle ! Turns out the blockage was on the city property / our property divide with heavy congestion, a Fire hydrant and sewer basin close by. Bob told me to give the city a call ,they may fix this situation, it was not unreasonable.
It was our lucky day, the city had the job done three days later
Bob is great to deal with and knowledgeableDate: November 21, 2019Written by: Rob and HanaFrom: Surrey, British Columbia
My girlfriend and I bought a house built in 1980. Bob came out to site to review. I thought the drain tile would need to be dug up, large job. As it turns out a simple drain flush solved the issue for now and will give me a few years before needing to do this larger job. Bob could have just advised we needed the new pipes but had the moral compass to suggest a less cost option to see if the larger amount of money was needed first. Bob is great to deal with and knowledgeable.
read moreThey do absolutely everything they can to attend to your drainage needsDate: November 20, 2019Written by: Private HomeownerFrom: Surrey, British Columbia
We had flooding related to an old perimeter drainage system. I looked up Drainrock on BBB and saw that they came highly recommended. They are a busy company but they do absolutely everything they can to attend to your needs. I found Bob and his crew to be very thorough in their explanations. They provided all that they promised.
read morePerimeter Drain Cleaning - They solved a blockage problem that several others were not able toDate: November 19, 2019Written by: GerryFrom: Surrey, British Columbia
Nice guys on the job, on time, on budget, and way better than others we have used. I will definitely use them again without reservation. They solved a blockage problem that several others were not able to.
read morePerimeter Drainage Flushing & ScopingDate: November 5, 2019Written by: P.U.From: Port Coquitlam, British Columbia
Drain Rock Industries was recommended to me by a colleague when clients of mine needed to have their perimeter drains scoped and flushed. There was concern that the drainage system had failed and collapsed. The crew arrived on time and got to work right away. They handled all our questions with care and thought. The guys who were on site were knowledgeable and professional. I will 100%, be recommending them in the future!
read moreYour Team Was Great They Worked Well Together And All Were Pleasant In Answering Any Of My ConcernsDate: September 30, 2019Written by: MenetFrom: Delta, British Columbia
My problem was found and resolved as quick as possible. The team had a structured approach from start to finish which allowed each person to do their job with little resistance and have the job done in one day.
read moreExcessive Water In Crawl Space / Perimeter Drain ReplacementDate: September 19, 2019Written by: Rick & Kelly NortonFrom: Surrey, British Columbia
I first met Bob and his team about 6 years ago when they came to do a Perimeter drain flush. The thing that impressed us right away was that they came at exactly the time promised, explained the job fully, were polite and let us know exactly what they found when completed.
Fast forward to this past spring when I noticed water starting to seep in to our crawl space again. We contacted Bob and his team for the flush and again it was completed in a professional manner. A short time later I checked the crawl space only to find an excessive amount of water had now developed. We contacted Bob and they came back out the next day at no charge, repeated the flush, ran the camera through and provided me with a USB video of their findings. They also dug a hole to do a visual inspection and after taking some measurements they determined that when the Original big O was Installed it was actually placed to high to capture all of the water and it appeared to have been back filled with dirt instead of gravel.
Bob discussed options with us to remedy the situation and provided a detailed written quote We decided the best course of action was to to a complete perimeter drain replacement. A point to note is all of their work done is up to the current code/building standards.
Work began in July and as we had a large deck around the back that we
didn't really want disturbed Bob and his son Rylan were able to come
with an alternative plan that would leave the deck undisturbed and still achieve the drainage required.
Its also worth noting that through the entire process Bob or his team kept us updated. They were exceptionally careful around our property while the work was being done as it wasn't easy. Our home is 30 years old with well established gardens, concrete pathways and driveway. Once all work was completed including the replacement and finishing of the concrete their cleanup was exceptional. They even came back a couple of times to just put the finishing touches on a couple of things.
A lot of the work is VERY PHYSICAL, shoveling and getting dirty. My wife and I saw this group everyday and not once did we hear a foul word or any complaining or griping. These fellows always showed up to work with a smile on their faces ready to do what it takes to get the job done. We enjoyed chatting with Bob's team and they always did their best to minimize any inconveniences.
We wouldn't hesitate to recommend their services. It was first rate start to finish.